Denton Location
Shoddy, shoddy, shoddy!!!! If I could rate this place lower, I would. If you know nothing about cars, this is NOT the place for you. They take advantage of that. On the positive, they do live up to their name-Barebones. I understand they only fix what's necessary, however, as a supposedly reputable mechanic, how do you in good conscious charge someone over $500 for break work knowing it's not the real problem and not tell them? They argued with me and told me they did, but it was no where to be found on the list they gave me. Now they want another $300. Not to mention they put a belt on my car late last year that fell off and I found it in my driveway. When I went back to complain, their justification was, "oh the device holding the belt is worn". SO WHY DIDNT YOU TELL ME THAT IN THE FIRST PLACE! Again, living up to the Barebones name. I was a fool to go back a second time. The guys at the front desk come across a very kind and helpful, but watch out, they are fast talkers. Don't say I didn't warn you. In response to the below comment from Barebones: If calling the owner and Barebones SHODDY is the insult you're referring to, then yes, 🤚🏾I am 100% guilty! I will scream it from the rooftop! The recommendations Barebones made were not comprehensive and were misleading. I agreed to ALL of the recommendations offered which is why I ended up paying over $500 for break repairs that were incomplete and had me unknowingly driving around endangering my life. Although, I did raise my voice (which I acknowledged and had justification for doing so), to say I was yelling is a stretch. The owner raised his voice as well. Nowhere in my above statement did I state the staff was rude, actually, they are all very nice and extremely pleasant, fasttalkers and schisters, but pleasant none the less. I'm not going to allow you to make me the villain here. No one wants to pay unnecessary expenses. You are making it appear as if I gave you all pennies. I spent over $700 dollars at Barebones last week. Financing???...definitely was never offered and I would have declined. You need to take a look at your business practices and I hope in the interim, no one gets "got" like me. Touché, Barebones, I will absolutely be taking my business elsewhere and hopes whoever reads this does the same thing.
Chloe- It’s unfortunate you feel like your service was less than ideal. Our records show that not only were you informed about the additional mechanical concerns on your first visit, but you declined them. We understand costs can deter people from making certain repairs. That’s why we offer third party financing options. As for our staff being rude, the owner himself declined to serve you only after you started shouting at and insulting him. We don’t serve customers who are provided all the information and resources about their needed repairs and then try to force us to pay for them. Good luck with your repairs elsewhere.
- Denton Location