Denton Location
Took car in for a water pump replacement, because I did not have the tools to do it myself. After already doing the disassembly to get to the part and facing a %20 mark-up that the person on the phone told me was there due to the fact I had the part already, the price was $260. That is on the high side when researching estimated cost for repair which includes the part. Because they had to remove a serpentine belt I then get a phone call stating the price jumped to $405. So $145 to remove and reinstall the SAME belt I had just put on the day before??! That's just ridiculous.
Im sorry you felt that the price was too high but the price went up not because of the belt as you suggest but because when we got into the system we found stop leak was added which you neglected to inform us about. We had to spend several hours flushing the system to remove the stop leak so that your car didn’t overheat. This was explained to you and you agreed to the additional charges. As far as the 20% mark up, we do that because our labor rate which is one of the lowest in the area is based on certain margins and part sales is a factor of that margin.
- Denton Location