Krum Location
Took a truck there to get an alignment and when they called me was told they tried to adjust alignment but was going back and that everything was frozen so the couldn’t adjust it. Charged me for the attempt to work on it. Took truck home and found that not one bolt was ever touched with a wrench and when I replaced all the recommended parts they all loosened easily and was not frozen. Also found that most the parts they recommended to replace had recently already been replaced by prior owner. Definitely will not ever step foot in this place again. They cheat you out of money and lie to you about the work they supposedly do.
James, we're disappointed to hear that your experience with us did not live up to our usual standards. We can assure you that we are always completely honest with our customers, and any work that we suggest is work that we believe should be done to your vehicle. Again, we apologize for your experience, and if you would like to discuss this further, please feel free to reach out to us directly.
- Krum Location